1. About this Privacy Policy

SET 2 SPEC Premium Mobile Detailing is operated by DiAngelous Montenarro & Evan Brewer, referred to below as “SET 2 SPEC,” “we,” “us” or “our.”

This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit our website, contact us, request a quote, book a mobile detailing service, communicate with us or otherwise interact with our business.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will obtain it in the manner required.

2. Personal information we collect

Depending on how you interact with us, we may collect:

● your name and contact information, including email address and phone number;

● vehicle information, such as make, model, year, colour, condition and licence plate information;

● service preferences, booking details and communications with us;

● service location information, including an address, parking details, access instructions and property restrictions;

● photographs or videos of your vehicle or the service location where reasonably necessary to assess, document or perform the requested work;

● payment, deposit and transaction information;

● information about accessibility needs, fragrance sensitivities, delicate materials or other service requirements that you choose to provide;

● information about damage, repairs, coatings, wraps, paint protection film, electrical issues or other vehicle conditions relevant to the requested service;

● information you provide when submitting a website form, review, complaint or other enquiry; and

● technical information collected through our website, such as IP address, browser type, device information, pages viewed and approximate location.

Please do not provide sensitive personal information unless it is reasonably necessary for your service request. If you disclose information about another person, such as a vehicle owner or property contact, you confirm that you are authorized to provide it.

3. How we collect information

We may collect personal information:

● directly from you through our website, email, phone, text message, social media or in-person communications;

● when you request a quote or appointment;

● when you provide vehicle or service-location information;

● when we inspect, photograph or document a vehicle for service purposes;

● from payment processors, booking platforms, website providers or other service providers involved in operating our business; and

● automatically through cookies, analytics tools and similar technologies when you use our website.

We may also receive information from a person who books a service on your behalf or from a property owner, building manager or other authorized contact.

4. How we use personal information

We may use personal information to:

● respond to enquiries and provide quotes;

● schedule, confirm, perform and manage detailing services;

● communicate about appointments, access requirements, weather delays, changes, payments and service concerns;

● assess vehicle condition and determine appropriate services, methods and pricing;

● process payments, deposits, refunds and accounting records;

● maintain service records and document the condition of a vehicle before and after work;

● provide customer support and investigate complaints or damage concerns;

● improve our services, website, booking process and customer experience;

● send promotional communications where permitted and where you have provided consent or consent is not required by law;

● detect, prevent and address fraud, security incidents, misuse or unlawful activity;

● comply with legal, regulatory, insurance, tax, accounting and law-enforcement requirements; and

● establish, exercise or defend legal claims.

We will not use personal information for purposes that are materially different from those described here without providing any notice or obtaining consent required by law.

5. Consent and withdrawal of consent

By providing personal information for a particular purpose, you generally consent to our collecting, using and disclosing it for that purpose and for related purposes reasonably expected in the circumstances.

You may withdraw consent to certain uses of your personal information by contacting us, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing a requested service or responding to an enquiry where the information is necessary.

You may unsubscribe from promotional emails or text messages by using the unsubscribe method provided in the message or by contacting us. Unsubscribing from marketing does not stop essential service communications, such as booking confirmations, appointment changes, payment notices or safety-related messages.

6. Service providers and disclosures

We may disclose personal information to service providers that help us operate our business, including providers of:

● website hosting, forms, booking and scheduling tools;

● email, telephone and text-message communications;

● payment processing and accounting services;

● cloud storage, information technology and security services;

● analytics, advertising and customer-management tools;

● insurance, legal, professional and administrative services; and

● delivery, access or other services requested by you.

These providers may process information outside British Columbia or Canada and may be subject to the laws of the jurisdiction where they operate. We require service providers to use personal information only for authorized purposes and to apply reasonable safeguards appropriate to the information.

We may also disclose information:

● with your consent or at your direction;

● to a vehicle owner, property owner or authorized representative where reasonably necessary to provide the service;

● to comply with a court order, legal requirement or lawful request;

● to protect our rights, property, safety or operations, or the rights, property or safety of others;

● in connection with a business sale, financing, reorganization or transfer of assets; or

● where otherwise permitted or required by law.

We do not sell personal information for money. We do not authorize third parties to use your personal information for their own unrelated marketing purposes.

7. Photographs and promotional use

We may take photographs or videos of a vehicle or service area when reasonably necessary to assess condition, document completed work, maintain service records, investigate a concern or support insurance or legal purposes.

We will not use photographs or videos publicly for marketing in a way that identifies you, your vehicle, your licence plate, your property or your identity unless we have obtained your separate permission or are otherwise legally permitted to do so.

Any permission to use images for promotional purposes is optional and separate from booking or receiving a detailing service. You may withdraw future promotional permission by contacting us, although withdrawal may not require us to remove materials already lawfully published or distributed.

8. Cookies and website technologies

Our website may use cookies, pixels, analytics tools and similar technologies to:

● operate and secure the website;

● remember preferences;

● understand website traffic and usage;

● improve website performance and content; and

● measure or support advertising campaigns where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will provide additional notice or obtain consent before using non-essential cookies or similar technologies.

Third-party websites, social-media platforms, payment services and booking tools may have their own privacy policies and technologies. We are not responsible for the privacy practices of third parties that we do not control.

9. Marketing communications

We may send promotional communications only as permitted by applicable law. These may include information about services, packages, availability, maintenance recommendations, promotions or business updates.

You may unsubscribe at any time using the instructions in the message or by contacting us. We may retain a record of your unsubscribe request so that we can respect it. Essential communications about an existing or requested service are not promotional messages and may continue.

10. Retention of personal information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, resolve disputes, enforce agreements, comply with legal obligations and protect our legitimate interests.

Retention periods vary depending on the type of information and the reason it was collected. When information is no longer required, we will securely delete, destroy or anonymize it, subject to technical, legal or operational limitations.

11. Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information and the nature of our business. These may include access controls, secure storage, password protection, staff or contractor procedures and secure disposal practices.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we will take reasonable steps to reduce the risk of unauthorized access, use, disclosure, loss or alteration.

12. Access, correction and privacy questions

You may request access to personal information we hold about you and ask us to correct information that is inaccurate or incomplete, subject to applicable legal exceptions.

To make a request, ask a privacy question or raise a concern, contact us using the information in Section 15. We may need to verify your identity before responding. We will respond within the time required by applicable law and may request additional information to clarify or process your request.

If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia or another applicable privacy regulator.

13. Children’s information

Our website and services are not directed to children. We do not knowingly collect personal information from children without appropriate authorization. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices. We will publish the updated version with a revised “Last updated” date.

Unless otherwise required by law, changes apply from the date they are posted and do not retroactively change how we handled information before the change. We encourage you to review this Privacy Policy periodically.

15. Contact us

For privacy questions, access or correction requests, consent withdrawals or complaints, contact:

SET 2 SPEC Premium Mobile Detailing
Email: set2spec@gmail.com
Phone: +1(672)-673-2323